Charmius Privacy and Data Protection Explained

How Charmius Handles Player Data

Playing at an online casino Charmius account means sharing some personal information with us, mainly so we can confirm who you are before releasing any withdrawal. Verification is required before withdrawals, and this check is part of how we protect both the account holder and the funds held on the account. We only ask for the details needed to complete this check and to keep the account secure.

Why we collect account data

Account data supports the responsible gambling tools we offer, including deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion. These tools rely on information tied to the account so that limits set by a player are actually applied to that account going forward. We also use contact details to respond to support requests sent through live chat or email, available 24/7.

Players must be 18 or over to hold an account with us, and age is one of the details confirmed during verification. If you have questions about how your information is used, our support team can be reached by email or live chat at any time.

What Data Protection Covers in Practice

Our data protection approach touches several parts of the account, from signing in to making a withdrawal. Here is what it covers:

• Identity verification: required before any withdrawal is processed, confirming the account holder matches the payment details on file.
• Age confirmation: accounts are restricted to players aged 18 and over.
• Responsible gambling settings: deposit limits, loss limits, session reminders, cooling-off and self-exclusion are all linked to the account, so changes a player makes are saved against that profile.
• Support contact: queries about an account, including data questions, can be sent to our team through live chat or by email, with coverage available 24/7.
• Account access: if you need help recovering access to your account, our signing in page covers password recovery steps.

Each of these points is designed to keep the account secure while still letting a player manage their own limits and settings directly.

Verification and Account Security

Before a withdrawal is paid out, we carry out verification checks on the account. This step is a standard part of how funds are protected and how we confirm that a withdrawal request genuinely comes from the account holder. It applies regardless of the payment method chosen, and more detail on how deposits and withdrawals work can be found on our payment methods page.

Account security also extends to how an account is accessed day to day. We recommend keeping login details private and using the password recovery options available if access is ever lost. Players managing their account from a phone can do so through the browser, as covered on our mobile app page, without needing to store extra login data in a separate application.

Responsible gambling tools, including deposit limits, loss limits, session reminders, cooling-off and self-exclusion, give players direct control over their own account activity. Setting any of these is handled within the account itself, and our support team is available by live chat or email, 24/7, for any question about how these settings work.